1. How do I make an appointment?
Please contact the clinic at your nearest location to book an appointment. You can find the contact details of each clinic in the contact us section of the website.
2. Do I need referral to see a Podiatrist?
No, you do not require a referral to book in with a Podiatrist. However, if you have a referral please bring it with you to the appointment.
Veterans’ Affairs, Work Cover and TAC and EPC(Medicare) patients DO require a referral to access the funding for Podiatry treatment
3. What will happen at my consultation? Should I bring anything?
At your initial consultation the Podiatrist will ask you a series of questions to determine the history of your complaint and goals of therapy. The Podiatrist will also complete a physical examination of your feet and lower limb to determine the causes/contributing factors of the main presenting concern.
If you have had any investigations including X-Ray, MRI, CT or blood tests, please bring copies of these results with you. Also make sure you bring a few samples of the shoes you wear most frequently and any orthotics you may currently be using.
4. What do I wear to the consult?
If you are seeing a Podiatrist regarding a sporting injury you may be required to do some sort of activity. Please wear appropriate clothing so a proper assessment can take place. Make sure you bring the footwear with you that you wear in your activity (runners/ football boots/tennis shoes etc.)
5. Is payment required on the day?
Yes. All patients must settle their account on the day of their consultation. Cash, Cheques, EFTPOS, Visa, Mastercard and Bankcard are accepted. Workcover/TAC will be given the required paperwork to claim back their expenses.
6. Will I be charged a cancellation fee if I cancel or fail to attend my appointment?
If you fail to attend an appointment or make a late cancellation (within 12hours of your appointment time) you maybe then be charged a fee. If you fail to attend your appointment it means other people may miss out on getting essential treatment so please give us plenty of notice if you need to make a change.
7. How can I contact my Practitioner?
Use the “CONTACT US” page on this website. We will not discuss treatments via email however.
8. Do you treat WorkCover and/or TAC Patients?
Yes, we do treat WorkCover and TAC Patients. Initial Consults will be charged private fees and will need to claim the cost of consultations back from their Employer, WorkCover insurer or the TAC. This may result in a gap between our fees and the amount refunded by the Employer/WorkCover insurer/ the TAC.
9.Can I use my private health insurance?
Yes, please bring your private insurance card to the appointment to use HiCAPS to claim through your private health insurer. Most patients will be required to pay a GAP fee for the consultation and any products purchased. If you would like to know the GAP fee amount, please check with your insurance company prior to attending the appointment.
10. I have an EPC program from my doctor, can you treat me?
Enhanced Primary Care Programs (EPC) are a Medicare initiative which enables people with a complex and chronic condition access to a Medicare rebate for up to 5 allied health services each calendar year with a referral from their GP. Your GP will determine which services you need. We will assist with any Podiatry needs.
11. Do you treat DVA patients?
Yes. We are happy to treat DVA card holders with a doctors referral.